Terms of use and supply

By using this site you accept these terms. If you place an order, the terms below apply together with the quotation we issue. Where a signed contract exists between us, that contract takes precedence.

• The site is informational. Nothing on it is an offer capable of acceptance until we issue a written quotation.
• Do not attempt to interfere with the site, probe it for weaknesses, or use it to distribute unlawful material.
• Text, images, the TrueBell name and the mark remain ours. Manufacturer names and product images belong to their owners and are used to identify equipment.

A quotation states the specification, quantity, price, currency and lead time, and is valid for the period written on it. Stock and pricing move, so a quotation may be reissued if it expires.

An order is accepted when we confirm it in writing. Where a part is withdrawn or superseded we will offer an equivalent before proceeding.

Payment terms are stated on the quotation. We accept bank transfer, card and crypto settlement; the accepted methods are listed on the payments page.

• Crypto payments are settled against the amount and reference on the invoice. Send only to the address given on that invoice and only in the asset stated.
• A transfer sent to a wrong address or in a different asset may be unrecoverable.
• Bank charges, conversion costs and on-chain fees are the payer's, unless the quotation says otherwise.
• Title in goods passes on cleared payment in full.

Lead times are estimates based on supplier confirmation and are not guaranteed dates. Risk passes on delivery to the address or carrier named in the order. Shortages or transit damage should be reported within seven days of delivery so we can raise it with the carrier.

Equipment carries the manufacturer warranty stated on the quotation, and we handle claims on your behalf for the hardware we supplied. Repairs we carry out on the bench are warranted for the work performed.

Returns of correctly supplied, unopened goods may be accepted at our discretion and may carry a restocking charge. Consumables, custom builds and software licences are not returnable.

Our liability for any order is limited to the value of that order. We are not liable for loss of profit, loss of data or business interruption. Nothing here limits liability that cannot be limited by law. Keeping your own backups remains your responsibility, including before equipment is sent to us for repair.

Information you send us is handled under our privacy policy, and cookies under the cookie policy.

Both parties will comply with applicable export control, sanctions, anti-bribery and anti-money-laundering law. We may ask for end-use and end-user details, ownership information or identity documentation before accepting an order, and we may decline or cancel an order where a check cannot be completed.

You confirm that you are not subject to sanctions, that you will not re-export equipment in breach of applicable restrictions, and that funds used to pay us are lawfully sourced.

Pricing, quotations, technical drawings and configuration details shared between us are confidential, are to be used only in connection with the order, and are not to be disclosed to a third party without written consent, except where disclosure is required by law. This obligation continues for three years after the order completes.

Each party acts as an independent controller for the contact data it processes to run the order, and both will comply with applicable data protection law. Where we process personal data on your documented instructions, for example during a device imaging or migration engagement, we act as your processor and will do so under written terms meeting Article 28 of the GDPR, including confidentiality, security, sub-processor approval, assistance with data subject requests, and deletion or return of the data at the end of the work.

Neither party is liable for delay or failure caused by events beyond reasonable control, including allocation or withdrawal of supply by a manufacturer, transport disruption, conflict, sanction, or failure of utilities or networks. We may suspend an order where an invoice is overdue or a compliance check is outstanding, and either party may terminate an affected order if such an event continues for more than 60 days.

• Assignment: you may not assign an order without our written consent; we may assign to a successor of our business.
• Notices: notices under these terms are given in writing by email to the addresses used for the order and are treated as received on the next working day.
• Severability: if a provision is held unenforceable, the rest continues in force.
• Waiver: a failure to enforce a term is not a waiver of it.
• No third-party rights: no person other than the parties may enforce these terms.
• Entire agreement: the quotation, the order confirmation and these terms form the whole agreement between us for that order.

These terms and any dispute arising from them are governed by the law of the jurisdiction stated on the quotation and, where none is stated, by the law of the place from which we issue the invoice. The parties will first attempt to resolve a dispute in good faith between senior representatives within 30 days; failing that, the courts of that jurisdiction have exclusive jurisdiction. Nothing here prevents either party from seeking urgent injunctive relief.

We may update these terms; the version in force is the one published here on the date of your order. Questions go to info@truebell.io.